bd jackpot's Privacy Policy

1 Introduction and Scope

bd jackpot is an online gaming and sports betting platform operated for users in Bangladesh. This Privacy Policy applies to all services offered by bd jackpot, including its website and mobile application. When you register, log in, make a deposit, or play any game on the bd jackpot platform, you fall within the scope of this policy.

The main purpose of this policy is to clearly inform you of the circumstances, reasons, and manner in which your personal information is collected and used. bd jackpot believes that transparency about data is the foundation of a trustworthy platform. We therefore give the highest priority to protecting user data.

Alongside reading this policy, you are advised to read bd jackpot's Terms and Conditions, which set out the overall contractual framework for using the platform. Together, both documents form the legal basis of the relationship between bd jackpot and its users.

This policy has been drawn up in accordance with applicable laws and data protection regulations in Bangladesh. bd jackpot does not provide services to persons under 18 years of age — the minimum age for participating in all casino and betting activities is 21 years.

2 Types and Sources of Data Collected

bd jackpot collects user data from various sources. The main categories of data collected are listed below:

2.1 Registration and Identity Information

Information you provide when creating an account includes:

• Full name, date of birth, and gender
• Mobile number and email address
• National ID number or other identity verification details (as part of the KYC process)
• Username and password chosen by the user (stored in encrypted form)

2.2 Financial Transaction Information

Information collected during deposits and withdrawals includes:

• Mobile banking account numbers (bKash, Nagad, Rocket)
• Transaction amount, date, and reference number
• Transaction history and balance-related information

2.3 Usage Information

Information collected automatically while using the platform includes:

• IP address, device type, and operating system
• Browser information and session data
• Preferred games, betting history, and activity logs
• Time of access to the platform and session duration

2.4 Support and Communication Information

When you contact customer support via live chat or email, a record of that conversation is kept, which may be used to improve service quality and resolve disputes.

3 Purposes of Data Use

bd jackpot uses collected data solely for the following purposes:

• Account Management: To handle registration, login, identity verification, and account security.
• Processing Financial Transactions: To receive deposits, send withdrawals, and issue bonuses.
• Service Personalisation: To recommend games, promotions, and offers based on your preferences.
• Security and Fraud Prevention: To detect suspicious activity and keep the platform secure.
• Customer Support: To process your questions, complaints, and support requests.
• Analysis and Improvement: To improve platform performance, the gaming experience, and the quality of technical services.
• Legal Compliance: To maintain records as required by applicable law and to fulfil legitimate requests from authorities.

bd jackpot never sells your personal information to third parties for commercial purposes. The use of data is always limited to the purposes described above.

4 Data Storage and Security

bd jackpot applies industry-standard technical and organisational measures to protect your data. The main components of our security framework are:

4.1 Encryption and SSL

All data exchanged between the platform and users is encrypted using SSL (Secure Sockets Layer) technology. User passwords and sensitive financial information are protected with advanced hashing algorithms.

4.2 Data Retention Period

Your data is retained while your account remains active. Even after an account is closed, certain data may be kept for a defined period due to legal obligations, dispute resolution, and audit requirements.

4.3 Access Controls

Access to user data is restricted to authorised personnel only, and they operate under strict confidentiality agreements. Any attempt at unauthorised access to data is monitored and logged.

4.4 Response to Security Breaches

In the event of a security breach where your data may be at risk, bd jackpot will notify the affected users as quickly as possible and take the necessary remedial measures.

5 Sharing Data with Third Parties

bd jackpot does not generally disclose users' personal data to third parties. However, data may be shared in the specific circumstances listed below:

5.1 Service Provider Partners

Trusted service providers involved in payment processing (bKash, Nagad, Rocket), technical infrastructure, game providers (such as Pragmatic Play, Evolution, JILI), and customer service management may access only the data necessary to perform their work. All such partners operate under confidentiality agreements with bd jackpot.

5.2 Legal Obligations

bd jackpot may be required to disclose data pursuant to a court order, a legitimate request from a government authority, or a requirement under applicable law. In such cases, no more data will be disclosed than is legally authorised.

5.3 Fraud Prevention

In cases of suspicious financial activity or security threats, bd jackpot may share relevant information with verification agencies. Such sharing of data is always done in the interest of protecting both the user and the platform.

6 Cookies and Tracking Technologies

Cookies and similar tracking technologies are used on the bd jackpot website and app. These technologies help ensure platform functionality and improve the user experience.

6.1 Essential Cookies

These cookies are essential for the basic functioning of the platform — for example, maintaining login sessions, verifying security tokens, and remembering language preferences. Disabling them may prevent the platform from working properly.

6.2 Analytical Cookies

Analytical cookies are used to understand how users interact with the platform. This information is processed in aggregated form and cannot be used to identify any individual separately.

6.3 Cookie Controls

You always have the option to accept or reject cookies through your browser settings. However, disabling certain essential cookies may limit some features of the platform.

7 User Rights

Every user registered on the bd jackpot platform has the following rights regarding their personal data:

7.1 Right to Access

You may at any time request a copy of the data bd jackpot holds about you. This request can be made via live chat or email.

7.2 Right to Rectification

If any data stored in your account is inaccurate or incomplete, you may request that it be corrected. Changes to identity-related information may require an additional verification process.

7.3 Right to Erasure

In certain circumstances you may request that your data be deleted. However, due to legal obligations, some data may need to be retained for a defined period.

7.4 Right to Object to Processing

You may object to receiving marketing communications or personalised offers. In such cases, bd jackpot will act on your preference within a reasonable time.

To exercise these rights or to learn about bd jackpot's responsible gaming policy, visit the Responsible Gaming page, where detailed guidance on safe play is provided.

8 Privacy of Minors

bd jackpot's services are intended only for persons aged 21 or above. We do not knowingly collect any personal information from minors (persons under 21 years of age).

Age verification measures are in place during the registration process. If we become aware that a minor's data has been collected for any reason, that data will be deleted immediately and the associated account will be closed.

If a parent or guardian believes that their minor child's data has been collected by bd jackpot, they may contact our support team immediately.

9 Policy Changes and Updates

bd jackpot may revise this Privacy Policy from time to time. When changes are made, the following procedure is followed:

• The "Last Updated" date at the top of the policy will be changed.
• For significant changes, users will be notified by email or through the platform.
• Continuing to use the platform after a change is made will be considered as your agreement to the revised policy.

For the latest information on all aspects of the service, visit our FAQ section, where regular updates on policy changes and other topics are published.

This Privacy Policy will always be publicly available on the bd jackpot website and you may read it at any time.

10 Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact the bd jackpot support team. Our team is available in both Bengali and English, seven days a week, twenty-four hours a day.

For any matter related to data protection, please send your complaint in writing by email. bd jackpot takes every complaint seriously and is committed to providing a resolution within the specified time.